Voltarion Privacy Policy

Introduction

Your privacy matters to us. This Privacy Policy sets out how Voltarion collects, uses, stores, and protects your personal information when you access or interact with our website and services (referred to throughout this document as the “Site” or “Service”). By continuing to use the Site, you confirm that you have read and agreed to the practices described here.

We encourage you to read this policy in full. If any term is unclear, please refer to our Terms of Use for further clarification. We may update this policy from time to time – continued use of the Site following any update constitutes your acceptance of the revised terms.

Our Commitment to Data Protection

We are fully committed to handling your personal data fairly, transparently, and in compliance with all applicable legal requirements. Where relevant, we process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation). We combine robust technical safeguards with sound organisational practices to protect your information against unauthorised access, disclosure, or misuse, and we review these measures regularly to ensure they remain effective.

In the unlikely event of a data breach that poses a risk to your personal information, we will notify you promptly via the email address you have provided, with clear details of the incident, its potential impact, and the steps we are taking to address it.

We will never process your personal data without your explicit and informed consent. You retain the right to withdraw that consent at any time, without affecting the lawfulness of any processing carried out prior to withdrawal.

What Data We Collect

Voltarion may collect and store the following categories of information:

Personal Information: Details you submit through registration or contact forms, including your name, email address, phone number, and other contact details. This information allows us to communicate with you and deliver the services you have requested.

Technical Data: Information generated automatically when you interact with the Site, such as your IP address, browser type, device information, and cookie data. This data helps us improve the user experience, analyse site traffic, and optimise platform performance. Cookies allow us to remember your preferences and personalise your interactions with the Site.

Third-Party Connections: When you complete a registration form, you are requesting that we connect you with external financial product or service providers (“Advertisers”). By submitting the form, you consent to your personal information being used for this purpose. We may share your details with these third-party providers to help them offer you relevant services.

You are responsible for ensuring that all information you provide is accurate and up to date. Submitting inaccurate or misleading information may have consequences for which you bear full responsibility. Please notify us promptly if any of your details change.

How We Use and Share Your Data

We operate automated systems to process personal data submitted through our platform. These systems are designed to streamline our operations efficiently. However, no automated processing will result in decisions that have a direct legal impact on your rights or obligations.

We may engage trusted third-party service providers – including IT infrastructure providers, cloud storage vendors, and email delivery platforms – to assist in managing your data securely. All such providers are selected carefully and held to the same high standards of confidentiality and data protection that we maintain ourselves.

Where necessary to fulfil your requests, we may share your personal data with external partners such as Advertisers. These entities may operate in various countries, meaning your information could be transferred internationally. In all such cases, we ensure that appropriate legal safeguards are in place in accordance with applicable data protection laws.

Why We Collect Your Data and How Long We Retain It

Voltarion collects and processes your personal data primarily to deliver the services you have requested. Processing will continue for as long as you remain an active user of the Site, or until you withdraw your consent.

With your explicit consent, we may occasionally use your email address or cookie data to inform you about services, products, or offers that may be relevant to your interests. You have the right to opt out of such communications at any time by withdrawing your consent. Any data processing that occurred prior to your withdrawal remains valid and unaffected.

Your Rights Under Data Protection Law

Users in the European Union and other regions where the GDPR applies are entitled to the following rights regarding their personal data:

Right of Access (Article 15): You may request details of the personal data we hold about you and how it is being processed.

Right to Rectification (Article 16): You may request the correction of any inaccurate or incomplete personal data we hold.

Right to Erasure (Article 17): You may request the deletion of your personal data where there is no overriding legal basis for us to retain it.

Right to Restriction of Processing (Article 18): You may request that we limit the processing of your data under certain circumstances.

Right to Data Portability (Article 20): You are entitled to receive your personal data in a structured, machine-readable format and, where technically feasible, have it transferred to another data controller.

Right to Object (Article 21): You may object to the processing of your personal data for direct marketing purposes or on the basis of legitimate interests.

Right Against Automated Decision-Making (Article 22): You are protected from decisions made solely on the basis of automated processing, including profiling, that produce legal or similarly significant effects.

Right to Lodge a Complaint (Article 77): If you believe your rights under GDPR have been violated, you may file a complaint with the relevant supervisory authority in your jurisdiction.

Please note that Voltarion acts as a data processor. This means we process data on behalf of third parties such as Advertisers, and it is those parties who determine the purpose and means of processing. If you are located in a region where the GDPR does not apply, the rights listed above may not be legally guaranteed; however, we will make every reasonable effort to honour your data protection requests in good faith.

How to Submit a Data Request

To protect your privacy, we may ask you to verify your identity before processing any request relating to your personal data. If you choose not to provide the required identification, we may be unable to fulfil your request.

We aim to respond to all valid requests within 40 business days. If a delay occurs, we will notify you promptly and keep you informed of progress. Our primary communication channels are email and messaging services; however, if you have a preferred method of contact, please let us know and we will do our best to accommodate it.

Updates to This Policy

Voltarion may revise this Privacy Policy at any time. Updated versions will be published on this page and take effect immediately upon posting. We recommend reviewing this page periodically to stay informed about how your data is handled. If you disagree with any changes, please discontinue use of the Service.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to file a complaint about how Voltarion handles your personal data, please contact us directly at [email protected]. You may also contact the relevant supervisory authority in your jurisdiction.